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1. #PRODUCTEEV CUSTOMER SERVICE SOFTWARE#
2. #PRODUCTEEV CUSTOMER SERVICE PLUS#
3. #PRODUCTEEV CUSTOMER SERVICE FREE#

However, if you have a team, try one of the paid Paymo plans: Small Office or Business.

#PRODUCTEEV CUSTOMER SERVICE FREE#

The free version of Paymo might be sufficient if you’re a freelancer. The anatomy of a Kanban board Why use Paymo as a team You’ll also be able to keep your clients informed on the projects’ progress by sending them reports regularly.ĭon’t underestimate the power of the Kanban board, since it’s one of the most appreciated and practical methods for managing tasks in a simple and intuitive way. This task management tool gives you a visual overview of the tasks that need to be done, are in progress, or were completed. This automatically translates into getting paid fairly. Meanwhile, the time tracking and reporting ones will tell you exactly how much time you spend on tasks. The task management features help you prioritize work and set deadlines.

#PRODUCTEEV CUSTOMER SERVICE PLUS#

The free version of Paymo, dedicated exclusively to freelancers, offers a similar package of core features, plus some more useful ones: Kanban boards, simple & automatic time tracking, and timesheet reporting. If you were using Producteev as an individual, you were probably interested in a couple of features like projects, tasks, deadlines, file attachments, or priorities. Why is Paymo a good free Producteev alternative You have to check if the alternative solution is free or not, what are the limitations of the free version, what features it offers, how user-friendly it is, what others had to say, and more. Especially where there are a lot of Producteev alternatives on the market. Switching from one task management app to another can be a daunting task. While we don’t know why this is happening (which is pretty weird), there will probably be thousands of freelancers and companies that have used it and will need a Producteev alternative. It seems there’s no official announcement from Jive, the company that bought Producteev back in 2012. The product will be shut down on May 11, 2018.

#PRODUCTEEV CUSTOMER SERVICE SOFTWARE#

As long as a high-tech startup provides relevant customer service, creates a culture that engages users, and treats individual feedback as community feedback, its users will continue to feel like VIPs.Producteev was a task management software for individuals and teams that offered advanced task management and collaboration features. In her view, “One might even go so far as to say the goal of customer happiness is to make itself obsolete (kind of like the women’s movement :)).” It turns out, scaling high-touch is not the goal.

I thought high-touch was good, although hard to scale, and that newly high-tech startups needed to make sure to be high-touch enough to keep users happy.

Initially, I wanted to find out how high-tech startups could reduce hand-holding without losing the VIP experience. “For every person who reports a bug or needs help with an issue, we imagine a hundred other people having the same experience but without the time to write in.” Mike Kai, Lifeyo founder, believes that overlooking one user’s question can potentially have amplified effects. Treat a user’s feedback as the tip of the iceberg For Huck, a transition from low-tech to high-tech should include a strategy to leverage user-to-user support along the way, whether it’s naming a few super-users go-to brand ambassadors, or crowdsourcing the FAQ page.ģ. More users don’t necessarily mean more workĪs Producteev‘s community manager, Judi Huck has a two-pronged approach for scaling customer support: a) optimize product messaging, and, b) strengthen relationships with customers. Sumazi‘s founder, Sumaya Kazi, goes one step further, “ have more time to be more accessible and helpful to our users now that so many of the processes are automatic.”Ģ. Here are three principles they work by as their startups continue to scale from high-touch to high-tech:Īccording to Danae Ringelmann, IndieGoGo co-founder & COO, “canned answers get a bad rap because they often don’t answer the questions asked hence the execution is poor, not the concept.” If canned answers address the questions that people are asking, Ringelmann reckons that they will not be considered impersonal. How can a low-tech, high-touch startup scale to a high-tech one without losing users? I asked several tech startup founders, community managers, and users for any lessons learned on how startups can successfully transition their early adopters, who are used to feeling like VIPs, to technology that reduces hand-holding.